When a new order comes to your Amazon Seller account, you have to fulfill it as soon as possible. This means you need to back-order a corresponding linked item on eBay. You will often notice these two terms – fulfill and back-order – used interchangeably on drop2amz.
When a new incoming order arrives, it looks like this:
Basically, to fulfill the order you have to:
- Back-order the linked item – purchase the item on eBay
- Confirm this back-order – link the eBay back-order from step 1 with the original Amazon order on drop2amz
Back-Order Linked Item
When you created the inventory link, you selected source items (eBay items) and target items (Amazon listings) Now that you got a new order for one of the linked Amazon listings, you have to purchase one of the linked eBay items:
- Click the green Back-Order Now… link brings up this Back-Order Item popup:
- Choose one of the linked source items (take into account profit, available quantity and seller’s rating) and click green Select button:
- Now click a button to proceed:
- 1-Click Order – if you want to automatically back-order the item
- Only available if you configured Automatic 1-Click Back-Order
- Manual Order – if you want to do this the old manual way (see below)
- 1-Click Order – if you want to automatically back-order the item
If you chose 1-Click Order, the back-order process will complete within a few minutes – you don’t have to do anything else.
Manual Back-Order
If you chose Manual Order – the system will simply open the item page on eBay in a new tab. Now you have to proceed with manual back-order of the item on eBay:
- Specify quantity
- Click Buy It Now button
- Specify buyer name and shipping address
- Specify Message to Seller (if needed)
- Choose payment method
- Click Place Order
- Confirm back-order on drop2amz (see below)
Confirming Back-Order
Confirming back-order means linking your eBay back-order you have just placed with the original Amazon order. This way drop2amz platform will be monitoring the eBay back-order – and confirm the original Amazon order as soon as the eBay seller ships it.
You don’t need to confirm back-order if you used Automatic 1-Click Back-Order
To confirm back-order manually, follow this quick guide:
- Click the green Confirm Back-Order… link on the order card view – the following popup appears:
- if you back-ordered the item on eBay – click eBay button
- the system will check your eBay account and will try to locate the back-order (please be patient – this may take a few minutes)
- if the the system found the back-order – it will be linked to the original order and your order status will change to Awaiting Shipping:
- if you back-ordered the item elsewhere (Bonanza, Walmart, Hayneedle etc.) – click Other Source button and fill the popup form:
- Seller Price – the price you paid for the item in that store
- Item URL – link to the item URL in that store (optional)
- Click Confirm button – and the order status changes to Not Shipped Yet
- Don’t forget to confirm order shipping manually through the Manual Confirm link on the screenshot above when you get shipping confirmation from the seller (the platform can only track eBay back-orders automatically)
- if you back-ordered the item on eBay – click eBay button
When the back-order is confirmed (either automatically or manually), you can cancel and re-confirm it by clicking red Cancel link on the order card as on the screenshot above (if needed) Sometimes it’s useful – for example if you made a mistake or need to re-back-order it from another eBay seller or another source (the first seller failed or is unresponsive etc.)